|
Our first customer satisfaction survey intended for customers who have recently utilized PCPI.
1. Did a PCPI representative contact you before arriving at your home/office?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | N/A |
| | | 0 (0%) | |
|
|
Total: 1 |
2. Was the service technician professional in appearance?
(If no, please leave a comment in the comment box)
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | N/A |
| | | 0 (0%) | |
|
|
Total: 1 |
3. Did the service technician effectively communicate the diagnosis?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | N/A |
| | | 0 (0%) | |
|
|
Total: 1 |
4. Did the service technician make recommendations to improve system performance and security?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | N/A |
| | | 0 (0%) | |
|
|
Total: 1 |
5. Were your issues resolved/addressed to your satisfaction?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | N/A |
| | | 0 (0%) | |
|
|
Total: 1 |
6. Would you call PCPI for future issues?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | Maybe |
| | | 0 (0%) | |
|
|
Total: 1 |
7. Would you refer PCPI to a business associate, family member or friend?
|
| | Yes |
| | | 1 (100%) | |
|
|
| | No |
| | | 0 (0%) | |
|
|
| | Maybe |
| | | 0 (0%) | |
|
|
Total: 1 |
8. Please rate the following:
| | | | | | | (%) | 0 | 0 | 0 | 0 | 100 |
| - How would you rate the technical ability of our service technician(s)? | | | | | | 1 | 2 | 3 | 4 | 5 |
| (%) | 0 | 0 | 0 | 0 | 100 |
| - How would you rate your overall experience with PCPI? | | | | | 1 | 2 | 3 | 4 | 5 |
|
Total: 1 |
9. Please leave any additional comments here
|
| | |
| | | 1 (100%) | |
|
|
Total: 1 |
|
|
|
|